PUBLIC AGENDA MEDIA | DECEMBER 17TH, 2003

Push Comes to Shove

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An informal canvass of travel industry workers with support from The Pew Charitable Trusts, and an online poll of passengers conducted by Travelocity together suggest that stressful travel conditions, a general decline in values and parents who don't control their children are sore spots for Americans on the move. Nearly two-thirds of Travelocity passengers polled say rudeness is a serious problem in travel these days, and half of travelers say rudeness is a major cause of stress.

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