Both Santiago de Cali, in Colombia, and Bologna, Italy, demonstrate the power of putting citizens at the center of governance, giving them opportunities to engage that are meaningful, enjoyable, regular, and sustained.
The main problem with American democracy is that we don’t realize it can be improved. We assume that we’re stuck with the system we have, and we ignore the fact that there are other varieties of democracy already out there in the world.
Two of the three winners of the Engaged Cities Award, given by the nonprofit organization Cities of Service, illustrate some of the possibilities. Both Santiago de Cali, in Colombia, and Bologna, Italy, demonstrate the power of putting citizens at the center of governance, giving them opportunities to engage that are meaningful, enjoyable, regular, and sustained.
Not too long ago, Cali was a city plagued by violence spilling over from drug wars and civil wars. It had a homicide rate of 15 per 100,000 inhabitants. Almost a third of the population came from places other than Cali, and there were regular conflicts between people from different places and cultures. Over 60 percent of Cali residents said they didn’t trust their neighbors.
To remedy an interrelated set of problems, Cali created a comprehensive system for local engagement. As part of a strategic planning process, they created a department and council devoted to “civic culture.” They conducted a comprehensive research process, reaching 30,000 people, to take stock of the civic landscape and find out what kinds of changes people supported.
The backbone of the new system is a set of “local councils for civic culture and peace,” with 15 councils each representing a district or “districto” that is made up of multiple neighborhoods. Unlike most neighborhood councils in the US, these councils are highly participatory and deliberative, and attract large numbers of people to their meetings and events. Each neighborhood develops a set of norms and “agreements of coexistence” to govern how they will work together. There is an explicit focus on engaging people of different “ethnic, cultural, artistic, religious and social groups.”
The councils make decisions on issues ranging from land use to waste management to environmental concerns. Neighborhoods also identify initiatives that they want to take on. The city supports these high-impact volunteering efforts with teams of professionals who help people plan, research and implement their ideas. Over 300 of those initiatives took place in the last year.
Each year, the work culminates with “Civic Culture Week,” a festival that attracts thousands of people.
The city developed a tool to measure progress called the “Diagnosis of Civic Culture.” Cali residents’ trust in their neighbors and perceptions of public safety have risen. Homicides and violent incidents are at their lowest levels in a decade.
In Bologna, a declining voter rate and increasing mistrust of government were signs of local civic decay. Rather than focusing solely on voter registration or electoral reforms, community leaders decided to be proactive about improving the relationship between residents and public institutions. The city adopted a “regulation on public collaboration between citizens and the City for the care and regeneration of urban commons” and created a new office for “civic imagination.”
To give this new vocabulary a real presence in the city, Bologna has a system of six District Labs which provide spaces for residents to develop plans, share information, make new connections and co-design collaborative projects for the improvement of the city’s physical infrastructure. The labs are considered the “antennae” of the neighborhoods, relaying ideas and concerns within the new engagement system.
In the last five years, 508 collaborative proposals have been developed and 357 have been implemented, with over 1,700 citizens participating in district meetings in the last year alone. The spinoff “Incredibol!” initiative, which called for the support of creative industries by allowing the re-use of public spaces to develop entrepreneurial projects, received 621 proposals, nominated 96 winners and assigned sixteen public spaces.
Alongside the district labs, Bologna has launched a citywide participatory budgeting process that also has engaged thousands of people. The city also uses a range of online tools, including direct emails, social media and a “Comunità” website to facilitate information-sharing and networking within and across districts.
A secret to the success of both Cali and Bologna is that, in those cities, engagement is fun. The Cali system capitalizes on the “recovery of streets and parks, murals, photographic exhibitions, soccer tournaments, gastronomic shows and festivals.” Bologna’s application for the Engaged Cities Award featured the roles played by artists, kindergarteners and cyclists.
Beyond the fun factor, local democracy in Cali and Bologna seems more vibrant because engagement in both cities is sustained and systemic, with a wide variety of opportunities for people to participate.
The third winner of the Engaged Cities Award, the city of Tulsa, Oklahoma, demonstrates another way to encourage and capitalize on citizen engagement. By creating a team of Urban Data Pioneers, they tapped the tech skills of people inside and outside City Hall. Through a range of new tools and apps, they are identifying and solving problems ranging from traffic incidents to blight.
A great virtue of the Engaged Cities Award, and the role played by Cities of Service in organizing it, is that it provides stories from near and far for spurring our civic imagination. If we are dissatisfied with the state of our democracy, there are inspiring examples to look to elsewhere, and many ways of improving public decision-making, problem-solving and community-building.