Understanding public perspectives on and experiences with quality can help quality improvement and transparency efforts stay focused on what matters to people who receive care. What do people think makes for high-quality care?

This document provides the full methodology and topline for a survey of people who had joint replacement surgery in the last three years, as described in “Qualities that Matter: Public Perceptions of Quality in Diabetes Care, Joint Replacement and Maternity Care.” The survey was designed by Public Agenda and fielded by GfK in October 2016. (2017)